Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Effective Date: August 1, 2025Last Updated: August 3, 2025
Contents

Connectra ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Connectra, a mobile and web application owned and operated by Urpro Solutions Private Limited, based in India.

By using our app or website (https://www.urpro.in), you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Information You Provide to Us

  • Name, email address, phone number, photo
  • Business name, services offered, documents (for partners)
  • Ratings, reviews, feedback, and support requests

b. Information Collected Automatically

  • Device info, OS version, unique device identifiers
  • Usage data, app activity, referral source
  • GPS location (if permission is granted)

c. Third-Party Login

If you log in using Google, Apple, or Facebook, we receive basic profile data (name, email, photo).

2. How We Use Your Information

Manage user and partner accounts
Connect customers with relevant service providers
Improve app functionality and customer experience
Send updates via push notifications, SMS, or email
Ensure user safety and verify service providers
Meet legal and regulatory obligations

3. Sharing of Information

We do not sell your data.

We may share:

  • With trusted service providers (e.g., Firebase, Twilio)
  • With law enforcement if legally required
  • With your explicit consent for specific purposes

4. Data Retention

We retain your information as long as required to:

Provide services
Fulfill legal obligations
Resolve disputes or enforce policies

5. Your Rights and Choices

Access or update your profile
Delete your account (on request)
Revoke permissions (e.g., location, notifications)

6. Children's Privacy

Connectra is not designed for children under 13. We do not knowingly collect their data.

7. Security

We take precautions to safeguard your data, though no system is 100% secure.

8. International Transfers

Data may be stored and processed in India, regardless of your location.

9. Updates to This Policy

We may update this page. Changes will be communicated via app notifications or email.

10. Contact Us

Urpro Solutions Private Limited

Email: info@urpro.in

Website: https://www.urpro.in